Drive Interactive was hired by struggling remodeling firm with some key operational issues. Not so much that the business could not sell work, but more that the comapny lacked a solid CRM process and clients fell through the cracks occasionally.
We soon discovered that issues with the company ran deep and that the owner was struggling to attract people that were as committed to quality as he was. Job mistakes were pulling the owner in to do corrective work. The pwner was being pulled in many directions.
We recommended a painful approach of downsize, correct, and grow. The business implemented this plan over the course of 3 months came out with a business which allowed him to enjoy better work life balance while providing a better standard of care for his customers.